HELP | The Room: Old Sins

Sorry to hear that! We’re aware of the problem and are working on a fix.

In the meantime, there’s a hidden system in the game to take you back to a point in the game before the bug occurred. To do that, pause the game and tap the “Game Paused” text five times. That’ll bring up a menu listing some points you can revert to. Choose the Japanese Gallery (that should be the last room you opened). You’ll have to repeat a little of your progress, but hopefully you won’t have the same problem again.

We’ve had a couple of reports of an issue where the New Profile screen won’t appear, so it’s not possible to start the game. At the moment we think it’s caused by having a physical keyboard attached, so try detaching it and see if that helps. If not, try turning off your device and restarting.

If it doesn’t, please mail us at info@fireproofgames.com and we’ll try to help out.

Sorry to hear that! Please email us at info@fireproofgames.com and let us know what’s wrong. We do a lot of testing on the game before we release it, but sometimes problems sneak in. We’ll be releasing updates to solve problems as we find out about them.

In the meantime, here’s some things to try.

• Check the hints! It’s possible that you’ve missed something, so see if the hints are pointing you in the right direction.
• Restart your device. Sometimes a bug will be fixed by re-loading from your save. The easiest way to force that to happen is to turn off your device and restart it, or (if you know how), kill the app and restart it.
• If all else fails and you’re sure you can’t continue, there’s a hidden system in the game to take you back to a point in the game before the bug occurred. To do that, pause the game and tap the “Game Paused” text five times. That’ll bring up a menu listing some points you can revert to. Choose the one for the room you last opened. You’ll have to repeat a little of your progress, but hopefully you won’t have the same problem again. Please note that the option labelled “Attic” is very near the end of the game, not the start.

Again, if you do find a problem, please drop us a mail at info@fireproofgames.com.

Sorry to hear that!

We’ve released some updated settings to solve this, but you’ll need to run the game with internet access to get it.

The safest way is to fully turn off your phone (to make sure the game stops running), by holding down the power button and following the on-screen instructions, and then restart it.

When it has restarted, make sure you have internet access, and then run the game again. It should solve the problem.

The game will run on Apple devices running iOS 10 and above.

Sorry to hear that!

There’s a couple of quick things you can do which will solve most problems like this:

• Turn off your device and restart it. This will solve the vast majority of these sorts of problems.
• Make sure you have an internet connection when you run the game. Some times we can solve crashes by changing some settings which the game will pick up over the internet, so running with a connection will make sure you have all of the latest settings.

If you still have problems, please mail us at info@fireproofgames.com, and let us know the type of device you have (e.g. iPad Air 2), and which version of iOS you’re using.

The most likely explanation is that it’s due to the confusing nature of the mute button on the iPad (we get a lot of mails about this). Have a look at the switch next to the volume controls. If you can see a small orange dot inside then the iPad is muted. Switch it the other way and it should work. It’s confusing because lots of apps (especially music/video players) ignore the mute button and make noise anyway, so lots of people don’t realise their iPad is muted.

On newer devices without a mute button, swipe up from the bottom of your home screen to get to a simplified settings menu. On it, you should see a bell icon with a line through it, which mutes the device. Check that this is disabled.

If that doesn’t help, turning off your device (by holding down the power button until “Slide to power off” appears) can also solve this problem.

Sorry to hear that!

The first thing to try is just turning off your device and restarting it. That’ll usually solve problems like this.

If it doesn’t, I’d recommend disabling the iCloud support for the game. To do that, find the list of iCloud enabled apps in your device’s Settings->iCloud screen, and untick the box next to Old Sins.

If you still have problems, please mail us at info@fireproofgames.com and we’ll try to help.

Sorry to hear that! There does seem to be a problem with the Google Play Store showing this message incorrectly. To solve that, you can clear the cache of the Google Play Store:

Go into your Settings->Apps screen and select Google Play

Press the Clear Cache button.

Turn off your device and restart it.

If that doesn’t help, please mail us at info@fireproofgames.com and tell us what sort of device you have

With each game that we make we try hard to better what we did previously, and this often means that we’re pushing the hardware harder with each time.

The Room: Old Sins is no exception, so the hardware requirements are a little higher than they were for The Room Three.

The base requirements for Old Sins are that the device must support OpenGl ES 3.0, and have more than 1GB of RAM. There will be some devices that meet those requirements which might also be incompatible (we can never make any guarantees on which devices will be supported on Android, as with so many combinations of hardware and OS versions, there will always be some devices that have problems).

We’re getting some reports of Google Play showing this message, and we’re looking into it. We think it can safely be ignored, but if you do have problems, please mail us at info@fireproofgames.com and we’ll look into it!

Please try the following if you have any problems running the game on your PC:

• Restart your PC and try again (it’s always worth a try!)
• Verify that the game downloaded correctly. Right-click on the game in your Steam library, select Properties->Local Files, and select “Verify integrity of game cache”
• Check that your drivers are up-to-date. You can find instructions on that here.

If all of that fails, please send us a mail at info@fireproofgames.com, and include the following files:

The Player log and output log:

• Open up your file browser.
• At the top of your file browser you’ll see a tab labelled “View”.
• Click on View, on the right side you should see a tickbox called “Hidden Items” – make sure that’s checked.
• Navigate to – %userprofile%/AppData/LocalLow/Fireproof Studios/Old Sins – (You should be able to copy and paste this into your file browser search bar).
• In the resulting folder you’ll see a few different files. We’re after the output_log.txt and player.log. You may only have one of the two files, that’s fine.

DXDiag report file

• Press the Windows and R keys, and in the “Run” dialogue that opens, type “DxDiag”.
• Press the “Save all information” button and send us the resulting file.